Ember Cotton Blend Drapes Pleated

Urgent Requirement:

The production & shipping time provided on our website serves as a general guideline and reflects the timeframe within which 97% of orders are typically processed. If you need your order by a specific date, please email online@ezcurtain.com before purchasing to confirm availability. Expedited production or shipping may incur additional fees.

Production/Preparation Time:

• Fabric Swatches and Booklets: 1-2 working days Preparation Time. 

• Customized Curtains/Draperies: 6-8 working days Production Time.

• Blinds & Shades:

  • Bamboo Shade: 14-18 working days Production Time.
  • Roman Shade: 7-10 working days Production Time.
  • Other Blinds & Shades: 7-10 working days Production Time.

Shipping Method & Time:

• Fabric Swatches and Booklets: 2-5 days via DHL eCommerce, USPS, or Aupost. 

• Customized Curtains/Draperies:  5-7 working days via DHL Express, FedEx, or UPS to the United States; 5-6 working days via DHL Express, FedEx, or AusPost to Australia; 

• Customized Blinds & Shades: 5-7 working days via DHL Express, FedEx, or UPS to the United States; 5-6 working days via DHL Express, FedEx, or AusPost to Australia; 

Miscellaneous:

• Order Tracking: Once dispatched, you will receive an email with your tracking number.

• Signature:
  For fabric swatches and booklets, mailbox delivery with no signature required. For all custom-made curtains or blinds, door-to-door service may require your signature for secure delivery.

• Shipping Destinations:
  We ship United States and Australia to street addresses, including residential and commercial locations. We do not deliver to military addresses or PO boxes.

• Carrier Selection:

We determine the carrier based on the destination country, package weight, and other relevant factors. We work with reputable carriers such as USPS, DHL eCommerce, FedEx, DHL Express, AusPost, and UPS to ensure smooth and reliable delivery. We offer direct door-to-door service for your convenience.

• Shipping Origin:
  • Fabric swatches and booklets are shipped domestically.
  • Curtains, blinds, and shades orders are shipped directly from our overseas factory via UPS, DHL, or FedEx.

• Address Changes:

Please note that address changes after pickup are not supported. Kindly ensure the accuracy of your shipping address before finalizing your order.

• Customs Duties and Taxes:

International shipments may be subject to customs duties, VAT, or GST, which are determined by your local customs authority and are the customer’s responsibility.

• Contact Information for Carriers:

FedEx: 1.800.GoFedEx or 1.800.463.3339 (US & Canada)

UPS: 1 (800) 742-5877 (US & Canada)

DHL: 1-800-225-5345 (US) / 1-855-345-7447 (Canada)

AusPost: +61 13 POST (+61 13 7678)

Standard Products (Excluding Made-to-Order Items)

You have the option to cancel your order for a full refund prior to shipment or within 12 hours (workday) of payment confirmation. Once your order has been shipped, you will receive notification containing the carrier name and tracking number. Please note that cancellations cannot be accommodated once an order has been dispatched.

Made-to-Order Products

If changes to size, color, or material are required after the initial 12-hour window, a 25% fee based on the product price will apply. Once these made-to-order items have been shipped, cancellations are not permissible.

This policy ensures transparency and clarity regarding order cancellations and modifications. If you have any queries or need further assistance, please contact our customer service team.

Find your curtain weight through Curtain Weight Calculator from EZcurtain.