Warranty

Risk-free Tailored Drapery & Blinds Solutions with EZcurtain

At EZcurtain, our goal is to simplify the bespoke drapery ordering process while delivering unparalleled quality to homes. Customer satisfaction and product excellence are paramount to us.

To enhance your risk-free customized drapery purchase experience, we provide the following services:

  • Complimentary textile samples for you to feel and evaluate the hues.
  • Professional assistance on measurements and selecting the most fitting ensemble for your windows.
  • Timely handling of reasonable return requests* within 30 days of receipt. Please consult our Return & Refund Policy for comprehensive instructions.
  • Proper installation of drapes or blinds is essential. EZcurtain furnishes detailed installation directives for drapes and blinds. Kindly handle the hooks or fittings with care during installation to prevent any fabric damage or issues with the lifting system.

*Please note that the return policy does not cover any returns or refunds based on fabric selection if the customer has not previewed a fabric sample or declines to receive one after placing the order.

Lifetime Quality Guarantee

EZcurtain is dedicated to delivering premium drapery solutions to our clientele. We proudly offer a lifetime quality guarantee, standing behind our materials and craftsmanship.

Covered Aspects:

  • We ensure that our products are free from manufacturing defects for the duration of your ownership. In the event of a defect, EZcurtain will, at its discretion, rectify or replace the faulty item.

Exclusions:

  • This quality guarantee does not extend to normal wear and tear (e.g., sun-induced fading, fabric fraying, color deterioration, water damage, harm from insects or pets, operational mechanism wear over time).
  • Damages arising from owner alterations, attempted repairs, or modifications to the products are not covered.
  • This guarantee does not imply that the products will remain current in the future.
  • The guarantee is applicable solely to the original purchaser and is non-transferrable.

Coverage Duration:

  • This guarantee remains in effect for the entirety of the product's lifespan.

Service Assistance:

For all inquiries related to our quality guarantee, please contact us via email at support@ezcurtain.com. When reaching out to us, kindly include visual documentation of the defective item.

*Appendix

Care Instructions