Return & Refund Policy

Return Policy and Guidelines

At [Company Name], we take pride in our craftsmanship, attention to detail, and commitment to exceptional customer service throughout your purchase journey. Before proceeding with a return, we encourage you to review our return policy carefully and consider working with us to find a satisfactory solution for any issues that may arise.

Important Information Before Ordering Custom-Made Drapes:

  • Ensure to review essential details such as Hanging Header Style, Measurement Finder, and Liner to guarantee a perfect fit for your custom-made drapes.
  • To ensure satisfaction with texture and color, we recommend ordering a sample booklet or swatches before purchasing customized drapes.
  • Please note that customized drapes, roman shades, and blinds are generally not eligible for returns.

Return Eligibility:

Non-Returnable Conditions Include:

  • Misinterpretation of product images.
  • Correctly made items not fitting.
  • Drapes being heavier than expected.
  • Color discrepancies.
  • Change of mind or preferences.
  • Quality expectations differing.
  • Incorrectly ordered items.
  • Size variations within an industry-accepted tolerance.
  • Delayed order arrival.
  • Errors in measurement.
  • Color variations due to natural dye lots or added liners.

Returnable Under Special Circumstances:

  • Contact us promptly with detailed issues and supporting photos for products you believe to be flawed.
  • We accept returns for faulty items or those received damaged/broken within 30 days, provided they remain unused with tags and unaltered.

Exchanges and Alterations:

  • Exchanges are only possible for damaged or broken items matching the original order specifications.
  • We generally do not accept alterations post-receipt; hence, accurate measurements are crucial.

Refund Process:

  • Refunds will be issued post-inspection of returned items meeting our criteria.
  • Returned items must be in new condition with original tags and packaging to be eligible for a full refund, repair, or replacement.
  • Refund processing time may vary but typically takes 3-10 days to reflect on your original payment method.

Additional Notes:

  • Color variations may occur due to monitor settings and batch differences; please consider this before placing an order.
  • Lost packages will be resent rather than refunded.
  • Returned products should be shipped to the provided return address, with refunds processed upon receipt and inspection.

For Further Assistance:

We value your understanding and cooperation in adhering to our return policy guidelines.